Help Desk Information
Online Bookstore 101
What is a Online Bookstore? Your school has partnered with us to provide a Online Bookstore for your textbook and other course material needs – it works just like a physical store on your campus would, instead of shelves there is a website.
We are proud to offer this service for your school and its students and our customer service department is dedicated to making your experience – before you order, as you order and after – the very best it can be.
You will create an account during the check-out process when you place your first order.
· Your account – log in at your Online Bookstore for access to My Orders (your Order History), which includes the return for refund process, My eBookshelf, Manage My Rentals (return by due date, extend or purchase), Buyback History, available credits, notification preferences, address updates and more.
· Help Desk – provides all the information about policies, processes and procedures that you are looking for
Email us at firstname.lastname@example.org or leave a voicemail at 1-877-284-6744 (if it is outside our normal business hours) and we’ll get back to you as soon as possible on the next business day
The Online Bookstore listings are by term, campus (where applicable), course and section – with information provided directly to us by your school – so you can be sure you are ordering the right items, for the right courses. If there are changes to the requirements, we’ll work with your school to resolve this for any students who are affected.
Other details are also listed if the school requests them, for example
· Item designated as Required New by your school (usually due to components that are needed for your class, such as access cards/codes, that can only be used once or because the book has to be in new condition, such as a looseleaf/3-hole punch edition or a workbook or lab manual)
· No items required for the course that are provided by the Online Bookstore
-Items for the course are still being determined
· Items used in a previous course or also used in an upcoming course, usually for courses in a two- or three-semester sequence
· Information about items needed for the course that are obtained from another source – may be from the instructor/school, another website, as a download, etc.
· Specifics about how to choose when more than one version of a required item is offered, anything the school/instructor felt was important to share with you as you ordered
· Most items ship from our distribution center in Lexington KY. We use the USPS/United States Post Office and UPS/United Parcel Service depending on the level of service you select and the distance/transit time.
· Some shipments will come directly from the publisher or a distributor if that option is available and will get the item to you more quickly.
· Electronic products are emailed to you or may be accessible via the eBook Library in your account at the Online Bookstore. In a few cases (usually high schools) the access may be assigned by your school.
· Marketplace orders are processed via the Online Bookstore but are one-to-one transactions between you and the individual seller who will ship the order.
Think of the ISBN (International Standard Book Number) as a book’s Social Security Number – unique to each book. A 4th edition and a 5th edition would have different ISBNs, a paperback and hardcover edition of the same title would have different ISBNs. If two books are together in a bundle, each book has an ISBN but a separate and distinct ISBN is assigned to the bundle itself. Sometimes you will see a 10 digit ISBN and a 13 digit ISBN (starts with 978) – they are interchangeable, exactly the same for any use you might have for them.
Your eCampus.com Online Bookstore understands that you care about how your information is used and shared, and we value the trust you place in us. eCampus.com is totally committed to protecting your privacy. We utilize every available technology to ensure that your confidential information remains secure. This Privacy Notice describes how eCampus.com Online Bookstores collects and processes your personal information through our websites and services. By using eCampus.com websites and services, you are agreeing to the practices described in this Privacy Notice.
Personal Information We Collect
We collect your personal information to process your transactions and assist us in providing you with a more personalized shopping experience.
Below is a list of personal information we collect:
- Identifiers such as name, address, phone number, IP address, email address
- Personal information, such as a credit card number, financial account information
- Commercial information, including records of products, or services purchased, obtained, or considered or other purchasing or consuming histories or tendencies
- Internet or other electronic network activity, such as browsing history, search history, and information regarding a consumer's interaction with a website, application, or advertisement
- Geolocation data, such as the location of your device or computer;
How We Use Your Personal Information
Your personal information is used in a variety of ways to operate, provide, deliver, and enhance the services we offer. eCampus.com Online Bookstores holds your email address in strictest confidence. We do not sell, give away, or otherwise distribute your email address to any third party.
Below is a list of how we utilize the personal information we obtain from you:
- Support the shipping and tracking of textbooks and other products
- Process transactions
- Manage your information and accounts
- Process financial information and other payment methods for purchased products and/or services
- Communicate with you about your account, website updates, and policy changes
- Assist with information regarding third party service providers
- Analyze internet or other electronic network activity to monitor website health and effectiveness
- Provide targeted promotional offers specific to a given region
- Monitor geolocation data to provide targeted promotional offers specific to a given region
- Provide account details to a service provider for verification as part of our Marketplace Seller program
- Keeping track of items in your shopping cart
- Conducting research to improve eCampus.com products and services
- Preventing fraudulent activity
- Improving security
- Reporting to measure and analyze site performance
eCampus.com cookies provide access to essential site features. If you block or reject cookies, you may still use our website; however, you will be restricted to some functionality, including the ability to add items to your Shopping Cart or complete your purchase.
Securing Your Information
eCampus.com employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help insure that only you and eCampus.com ever see it. If your web browser doesn't permit a secure connection, eCampus.com will not accept your personal information including credit card numbers. Your browser should display a "padlock" or "key" icon in the lower margin of your web browser when a secure connection is made, and the URL bar at the top of your browser will typically show the website address preceded by the characters "https".
California Consumer Privacy Act
Click here to read additional information and disclosures required under the California Consumer Privacy Act.
Disclosing Your Information
eCampus.com considers the information you share with us to be personal and confidential. We do not sell, trade or rent any of your personal information to others. However, we may choose to release this information to trustworthy third parties at some point in the future with your permission. If you do not want us to share your personal information with third parties, please sign in to your Online Bookstore My Account to unsubscribe from our promotional emails.
eCampus.com may also provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third parties, but these statistics will include no personal information. Finally, we may release the name, address and email address of sweepstakes entrants to reputable co-sponsors and to other third parties for the sole purpose of administering such sweepstakes.
If you visit eCampus.com via a co-branded site (by using a link to our site from a company we do business with), your personal information may be collected by both parties and used by each in accordance with their respective privacy policies. Your credit card information and password are not shared with co-branded businesses. eCampus.com releases personal account information, in good faith, when such release is believed to be reasonably necessary. This includes situations in complying with the law; enforcing or applying the terms of any of our user agreements; or protecting the rights, property and safety of eCampus.com, our customers, or affected third parties.
Securing Your Private Info
Campus.com employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help insure that only you and eCampus.com ever see it. If your web browser doesn't permit a secure connection, eCampus.com will not accept your personal information including credit card numbers. Your browser should display a "padlock" or "key" icon in the lower margin of your web browser when a secure connection is made, and the URL bar at the top of your browser will typically show the website address preceded by the characters "https".
eCampus.com suggests that you keep your password private and avoid disclosing it to any third parties. If others have access to your password, the possibility exists that your personal information could be compromised.
Unsubscribing from Email
In accordance with federal laws, eCampus.com allows you to unsubscribe from promotional emails. If you wish to unsubscribe, please sign in to your Online Bookstore My Account to do so. Please be aware you will still receive transactional emails related to any order placed through eCampus.com Online Bookstores such as order status updates and shipment confirmation emails.
Your Online Bookstore allows you to unsubscribe from marketing and promotional emails. If you wish to unsubscribe, please sign in to your Online Bookstore My Account to do so. Please be aware you will still receive transactional emails related to any order placed through your Online Bookstore such as order status updates and shipment confirmation emails.
Terms and Conditions
Rental User Agreement
By placing your rental order with eCampus.com, you agree to use eCampus.comís online rental returns process and to return the rented merchandise to eCampus.com using the printable, prepaid UPS shipping label that is provided as part of that process. You agree that failing to use eCampus.comís online rental returns process and/or the provided shipping label may cause delays and additional fees to be assessed. You agree that you are responsible for remembering the rental return date and returning the rental to us within the timeframe specified.
A valid, active credit or debit card which is tied to a financial institution is required for any rental transaction. eCampus.com accepts Visa, MasterCard, American Express, and Discover. You hereby acknowledge and agree that eCampus.com may charge you for any lost, stolen, or damaged books associated with your account. eCampus.com will charge an additional amount to your credit or debit card if you choose to buy any rented book at any time during the rental period. By using eCampus.com, you agree to the storing of your credit or debit card information and you also agree to any additional charges specified in this agreement or on this website, including, without limitation, the new list price as indicated on our site at the time of the charge resulting from damage, lost or stolen books, auto-extensions, and/or unreturned books. You agree that we may, at our sole discretion, send your account to a collection agency if you fail to pay all fees due to eCampus.com. You agree not to hold eCampus.com responsible in the event eCampus.com does not credit or debit your credit or debit card for a period of time due to circumstances beyond our control. eCampus.com makes no guarantees regarding the processing time for charges.
You agree to keep your credit card or debit card in good standing during the term of your rental. eCampus.com reserves the right to charge your card a fee of any amount leading up to but not exceeding the new list price as indicated on our site at the time of the charge for a book that is not returned. eCampus.com reserves the right to attempt a re-charge of a declined credit/debit card periodically, at any time and for any number of attempts, to collect amounts outstanding on your account. Additionally, if the primary credit/debit card on file with your account is declined, eCampus.com reserves the right to charge any other credit/debit cards, or other payment sources such as financial aid or buyback credit, that may be associated with your account to satisfy any unpaid late fees. eCampus.com is not responsible for overdraft or other penalties/fees a customer may incur for such charges (or attempted charges). If, after these attempts, the amounts owed are still not paid, then eCampus.com reserves the right to place you into collection status. Collections may be done by eCampus.com or a third party on eCampus.com's behalf.
Please contact customer service if you have any questions.
Returning Your Rental
In connection with your rental order, you will select a rental return date. The rental return date will appear on your order confirmation as well as in the order details displayed in the "My Account" section of the eCampus.com website. By placing your rental order with eCampus.com, you agree to use eCampus.com's online rental returns process and to return the rented merchandise to eCampus.com using the printable, prepaid UPS shipping label that is provided as part of that process. You agree that failing to use eCampus.com's online rental returns process and/or the provided shipping label may result in you not getting credit for your rental return.
You agree that you are responsible for remembering the rental return date and returning the rental to us within the timeframe specified. To avoid additional charges, your return shipments must be scanning within the UPS package tracking system by the rental return date.
A valid, active credit card is required for any rental transaction. eCampus.com accepts Visa, MasterCard, American Express, and Discover. eCampus.com will store your credit card information and you acknowledge and agree that eCampus.com may charge you for any lost, stolen, damaged or unreturned rented merchandise. You also agree to allow eCampus.com to charge this card any additional amount if you choose to buy a rented textbook at anytime during the rental period, and for any extension fees or replacement fees associated with your rental. In the case of rental orders partially or fully paid for with a non-credit card payment source, eCampus.com will process an authorization against the credit card provided equal to the amount of rental charges in order to validate the authenticity of the credit card provided.
Once the book is in your possession, you are responsible for its condition. Damage to a rented book is defined as any condition that makes the book unusable as a future rental. Such conditions include any water damage, a broken spine, missing pages, missing or torn covers, excessive highlighting (more than 1/2 of the content), excessive or inappropriate notes or any other such condition that makes the book unsuitable for future use. A fee will be charged to the credit card on file of any customer returning a damaged book and the book will NOT be returned to you. The fee will be assessed at the discretion of eCampus.com and may up to the replacement fee of the book.
As a user of this website you acknowledge that you are using it at your sole risk. eCampus.com provides this site and its contents on an "as is" basis, and makes no claims or warranties of any kind with respect to the site or its contents. To the maximum extent permitted by law, eCampus.com disclaims all such representations and warranties, including but not limited to warranties of merchantability and fitness for a particular purpose. In addition, eCampus.com does not represent or warrant that the information or merchandise provided through this site is accurate, complete or current.
Booklists, course information, prices and availability information are subject to change at any time without notice. Except as specifically stated on this website, under no legal theory, tort, contract, or otherwise, eCampus.com nor any of its directors, employees, merchants, content providers or any other party involved in the creation or maintenance of this site is liable for damages arising out of or in connection with the use of or inability to use this site.
The listing of colleges and universities is purely informational and does not necessarily imply that eCampus.com is sanctioned by any particular institution or that there is any relationship between eCampus.com and any of the institutions listed.
eCampus.com reserves the right at its discretion to change or modify these terms and conditions at any time, effective immediately upon notification on this website.
eCampus.com may change, suspend, or eliminate all or any aspect of this website at any time, including the availability of any feature, database, or content, without prior notice or liability.
Your use of this website constitutes binding acceptance of these terms and conditions, including any changes or modifications made as permitted above. If at any time you no longer agree to be bound by these terms and conditions, please cease to use this website immediately.
Because eCampus.com uses some of the most sophisticated security software commercially available, it is extremely unlikely that any personal information that you transmit to us will be misappropriated.
eCampus.com employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help assure that only you and eCampus.com ever see it. If your web browser does not permit a secure connection, eCampus.com will not accept your credit card information. Your browser should display a "lock" or a "key" icon in the lower left-hand corner of your screen when a secure connection is made.
Typically, the URL bar on the top of your browser will show the first characters as "https" when a secure connection is established and "http" when it is not.
Always contact your credit card company if you suspect a card has been stolen or used without authorization.
Web Site User Agreement
eCampus.com ("eCampus.com") maintains this site (the "Site") for your individual entertainment, information, education, communication and/or purchasing convenience. Feel free to browse the Site. You may download material displayed on the Site but only for non-commercial, individual, personal use only, and also provided you retain all copyright and other proprietary notices contained on all materials. You may not distribute, modify, transmit, reuse, report or use the contents of the Site for public or commercial purposes, including the text, images, audio and/or video without eCampus.com's written permission. Your proceeding beyond the link from the home page of the Site constitutes your express consent and agreement to these provisions.
Your access and use of the Site is also subject to the following terms and conditions ("Terms and Conditions") and all applicable laws, rules and regulations. Any other agreement, oral, written, or electronic, between you and eCampus.com and relating to these matters is superseded by this agreement and is of no force or effect.
Terms and Conditions
1.Everything you see or read on the Site is protected under United States and World Wide copyright laws treaty provisions unless otherwise noted. Nothing on the Site may be used except as provided in these Terms and Conditions or in the text on the Site without the written permission of eCampus.com. eCampus.com neither warrants nor represents that your use of any materials displayed on the Site will be free from infringement of the rights of third parties not owned by or affiliated with eCampus.com. While eCampus.com uses reasonable efforts to include accurate and up-to-date information on the Site, eCampus.com makes no warranty or representation as to its accuracy and assumes no liability for any errors or omissions in anything you see or read on the Site.
2.You use the Site at your risk. eCampus.com is not responsible for technical, hardware or software failures of any kind; lost or unavailable network connections; incomplete, garbled or delayed computer transmissions. Under no circumstances will eCampus.com or its suppliers be liable for any damages or injury that result from the use of materials on this site. Neither eCampus.com nor any other party involved in creating, producing, or delivering the Site is liable for any direct, incidental, consequential, indirect, punitive or other damages arising out of your access to, or use of, the Site or any of its contents. Without limiting the foregoing, everything on the Site is provided to you WITHOUT WARRANTY OF MERCHANTABILITY, WARRANTY OF FITNESS FOR ANY PARTICULAR PURPOSE, WARRANTY OF NONINFRINGEMENT, OR ANY OTHER WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. Some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties. eCampus.com ALSO SHALL NOT BE LIABLE FOR ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING, OR DOWNLOADING MATERIALS, DATA, TEXT, IMAGES, VIDEO, OR AUDIO FROM, THE SITE.
3.Any communications or materials you transmit to the Site, either electronically or otherwise, including without limitation, data, questions, comments, suggestions, biographical information or the like is, and we will treat as non confidential and nonproprietary. Any such communication or material you transmit or post may be used by eCampus.com or its affiliates for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast, sale, use and posting. eCampus.com is also free to use any ideas, concepts, know-how, techniques or other information contained in any communication you send to the Site for any purpose whatsoever, including but not limited to developing, manufacturing and marketing products using such information.
4.eCampus.com either uses with permission or owns all of the images displayed on the Site. You may not use those images unless expressly and specifically permitted by these Terms and Conditions, or specific permission is expressly provided elsewhere in the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes, and eCampus.com expressly reserves all rights it may have with respect to those images under any of those laws, regulations and/or statutes.
5.All trademarks, logos and service marks (collectively, the "Trademarks") displayed on the Site are registered and unregistered trademarks of eCampus.com and others. Nothing contained on the Site should be construed as granting, by implication, estoppel or otherwise, any license or right to use any trademark displayed on the Site without written permission of eCampus.com or such third party that may own the Trademarks displayed on the Site. You are strictly prohibited from misusing any Trademark displayed on the Site or any other content on the Site. You are advised that eCampus.com aggressively enforces its intellectual property rights to the fullest extent of the law.
6.Although the Site links to various other sites, eCampus.com has not reviewed, or may not have reviewed the current version of, all of the sites so linked. In any event, eCampus.com is not responsible for the content of any other sites, offsite pages, or other locations linked to the Site. If you link to any other offsite page, site, or other location, you do so at your own risk.
7.Information on this site includes a description of products available in the United States of America, its territories and in certain foreign countries. This site is operated in the Commonwealth of Kentucky, United States of America. eCampus.com makes no representation that content provided at this web site is applicable or appropriate for use outside of the United States of America, its territories or the particular foreign countries that are specifically identified at this web site as countries where products will be made available.
8.Although eCampus.com may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Site, eCampus.com is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, or inaccuracy contained from any information contained within such locations on the Site. You are prohibited from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law. Further, in no case may you create any kind of hyperlink to the web site without the prior written consent of eCampus.com. eCampus.com will fully cooperate with any law enforcement authorities or court order requesting or directing eCampus.com to disclose the identity of anyone posting any such information or materials.
9.eCampus.com may at any time revise these Terms and Conditions by updating this posting. You are bound by such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are and will be bound.
10.The terms and conditions of this web site are governed and interpreted pursuant to the laws of Commonwealth of Kentucky, United States of America, notwithstanding any principles of conflicts of law. If any part of these terms and conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions.
11.eCampus.com may terminate this agreement at any time without notice for any reason. Users may terminate this agreement by destroying all materials obtained from this web site.
Specific Sales Tax Exceptions
eCampus.com does not collect sales or use taxes for all states. Certain states impose sales or use tax on all transactions made over the internet. Customers in Oklahoma, South Carolina, South Dakota, Tennessee, and Vermont should be aware of the following laws.
Oklahoma: Customers who purchase in Oklahoma are able to report and pay applicable taxes via the Oklahoma individual income tax return (Form 511) or by filing a consumer use tax return (Form 21-1). These forms and associated instructions are available from the Oklahoma Tax Commission website, www.tax.ok.gov. We are required to provide this notice for Oklahoma purchases as a result of Oklahoma Law (HB 2359), enacted in June of 2010.
South Carolina: South Carolina customers may owe use taxes on their purchases. You may either visit www.sctax.org to pay this use tax or report and pay the use taxes directly on your South Carolina Income Tax Form. We are required to provide this notice for South Carolina purchases as a result of South Carolina Law Section 12-36-2691(E)(1).
South Dakota: Customers purchasing in South Dakota may owe use taxes for their purchases made online. The applicable use tax form and instructions are available on the South Dakota Department of Revenue website. We are required to provide this notice for South Dakota purchases as a result of South Dakota Law (SB 146), enacted in April of 2011.
Tennessee: Tennessee customers may owe use taxes for their purchase unless an existing exemption exists under Tennessee law. Purchases made via the internet are not exempt under current Tennessee laws. Payment for applicable Tennessee Use Tax (T.C.A. ß 67-6-210) are able to be made through the Tennessee Department of Revenue's website at https://apps.tn.gov/usetax.
Vermont: Customers purchasing in Vermont owe use tax for their purchases made online due to Vermont State Law. The applicable use tax form and instructions are available on the Vermont Department of Taxes website. We are required to provide this notice for Vermont purchases as a result of Vermont Law (H 436), enacted in May of 2011.
eCampus.com grants you a non-assignable, non-transferable, limited license to use the digital content provided by eCampus suppliers ("Digital Content") for your personal, non-commercial use, subject to and in accordance with the terms of the applicable EULA and these terms.
You shall not: 1.redistribute, repackage, transmit, assign, sell, broadcast, publicly display, rent, share, lend, modify, extract, reveal, adapt, edit, sub-license and/or otherwise transfer or misuse the Digital Content; 2.use the Digital Content for synchronization, public performance, promotional use, commercial sale, resale, reproduction and/or distribution; 3.infringe the rights of the Digital Content's copyright owners; and/or 4.use the software or any other means to download and/or save Digital Content on public Internet terminals, shared devices, and/or public computers unless specified as a permitted use in the relevant Software EULA and only if permitted by Digital Content suppliers.
Violation of any of the above restrictions may result in a termination of your ability to access the Digital Content. eCampus reserves any and all rights or remedies that may be available in the event of your breach of these terms.